Version Date: March 18th, 2023
A. Explanation of Refund Policy
At TheBridgeTeachers (“TheBridgeTeachers” or “us” or “we” or “Company”), which can be accessed at www.thebridgeteachers.com (“Website), we offer a subscription-based education platform to help individuals learn the game of Bridge. This refund policy outlines the procedures and guidelines for users of TheBridgeTeachers.com who seek a refund for the subscription fees paid for the access to the lesson library and other educational materials related to the Bridge card game. This policy applies to all users who have subscribed to the website and purchased a subscription plan.
B. Purpose of Refund Policy
The purpose of this policy is to ensure that users are aware of the terms and conditions for obtaining a refund in case they are dissatisfied with the subscription plan they have purchased. TheBridgeTeachers.com is committed to providing the best user experience to its subscribers, and this refund policy aims to ensure that users are fully satisfied with their subscription plans. This policy also helps to maintain the trust and confidence of the users in the services provided by TheBridgeTeachers.
II. Eligibility for Refunds
A. Grounds for eligibility for a refund
Customers may be eligible for a refund if they have subscribed to TheBridgeTeachers and have paid the subscription fee, but are not satisfied with the services provided. The customer must provide a valid reason for their dissatisfaction with the service, such as technical difficulties, issues with the quality of the lessons, or a failure to provide the promised services. The refund request must be made within 15 days of the subscription purchase. Any refund request made beyond the 15-day refund window will not be entertained.
B. Non-eligibility for refunds
TheBridgeTeachers does not offer refunds in the following circumstances:
- If the customer has not provided a valid reason for their dissatisfaction with the service.
- If the customer has used the service for more than 30 days.
- If the customer has violated the terms of service or subscription policy.
- If the customer has been suspended or terminated from the service due to violation of the terms of service or subscription policy.
III. Refund Requests
A. Procedure for requesting a refund
To request a refund, customers must contact TheBridgeTeachers customer service team via email at email@example.com. The customer service team will respond to the refund request within a reasonable time frame and provide instructions on the next steps for processing the refund.
B. Supporting documentation required for refund requests
In order to process a refund request, customers may be required to provide supporting documentation. This may include a copy of the payment confirmation or receipt, or any other relevant documentation requested by TheBridgeTeachers to verify the refund request. TheBridgeTeachers reserves the right to request additional documentation as necessary to process the refund request. Customers must provide accurate and complete information in their refund request, and any false or misleading information may result in a denial of the refund request.
IV. Processing of Refund Requests
A. Timelines for processing refund requests
Once a refund request is received and eligibility for a refund is confirmed, the processing of the refund will begin. The refund will be issued to the original payment method used to make the subscription payment. The timeline for the refund to reflect in the user’s account will depend on the payment method used and the policies of the financial institution involved.
B. Methods of refund payments
Refunds will be processed using the original payment method used to make the subscription payment. In case the original payment method is not available or has expired, the refund will be issued through an alternative payment method. The user will be required to provide accurate and up-to-date payment information for the alternative payment method to ensure timely processing of the refund.
It is important to note that any fees or charges incurred in the process of issuing the refund, such as bank charges or transaction fees, will be deducted from the refund amount. The user will be notified of any such deductions beforehand.
V. Exclusions from Refunds
A. Specific cases where refunds are excluded
In certain situations, refunds may not be granted. These situations include:
1. Late cancellation: Refunds will not be granted for cancellations made beyond the 15-day refund window after the start date of the subscription period.
2. Unauthorized usage: If it is found that the user has shared their login information or used the website in an unauthorized manner, refunds will not be granted.
3. Non-compliance with Subscription Policy: If it is found that the user has violated the terms of the Subscription Policy, refunds will not be granted.
4. Failure to meet eligibility requirements: If it is found that the user is not eligible for a refund based on the eligibility criteria outlined in the Refund Policy, refunds will not be granted.
B. Explanation of why refunds are excluded in these cases
The exclusions mentioned above are necessary to ensure the fair and proper use of the website. Late cancellations can result in financial implications for the education platform. Unauthorized usage and non-compliance with Subscription Policy can compromise the security and integrity of the website, and failure to meet eligibility requirements means the user did not meet the requirements for a refund. Therefore, refunds are not granted in these situations to ensure the website remains a safe, secure, and reliable platform for learning Bridge.
VI. Modifiaction to Refund Policy
A. Right to modify Refund Policy
TheBridgeTeachers reserves the right to modify or update this Refund Policy at any time, without prior notice. Any changes made to the Refund Policy will be effective immediately upon posting on the website. It is the responsibility of the subscriber to review the Refund Policy periodically and to stay informed of any changes.
B. Notification of modifications to Refund Policy
In the event of any modifications or updates to the Refund Policy, TheBridgeTeachers will make reasonable efforts to notify subscribers by sending an email to the email address on file with the account.
C. Continued use of website as acceptance of modifications
By continuing to use the website after modifications or updates to the Refund Policy, subscribers are indicating their agreement to the changes made. If a subscriber does not agree to the updated Refund Policy, they should immediately cancel their subscription as outlined in Section III (Refund Requests) of this policy.
VII. Governing Law and Jurisdiction
A. Applicable law for Refund Policy
The Refund Policy of TheBridgeTeachers is governed by the laws of the State of California in the United States. Any disputes or claims arising from or related to the Refund Policy will be subject to the jurisdiction of the state or federal courts located in Los Angeles County, California. TheBridgeTeachers reserves the right to change or modify the Refund Policy in accordance with applicable laws.
B. Jurisdiction for disputes related to Refund Policy
Any disputes or claims arising from or related to TheBridgeTeachers’ Refund Policy shall be resolved in the state or federal courts located in Los Angeles County, California. The parties agree to submit to the personal jurisdiction of the courts located in Los Angeles County, California for the purpose of litigating any such claims or disputes. The Refund Policy of TheBridgeTeachers shall be governed by and construed in accordance with the laws of the State of California.
VIII. Contact Information
6320 Topanga Canyon Blvd,
Suite 1630-508, Woodland Hills,
CA 91367, United States
Phone: (818) 451-0434